I'm Andreas Fischer. For more than 25 years I've run and rebuilt hotel operations for Marriott, Accor and The Social Hub, from the housekeeping board to the guest messaging stack. Now I bring that experience to independent hotels and growing groups.
No hundred-page strategy decks. I work on the parts of a hotel that guests feel every day, the same parts that show up in your reviews, your payroll and your RevPAR.
Housekeeping, front office and F&B running to plan on every shift, not just when the owner visits.
The right message, on the guest's channel, at the right moment: automated where it should be, human where it matters.
Every touchpoint from booking to review, mapped, measured and rebuilt around the guest instead of the org chart.
The right stack depends on your property, your PMS and your team. I've selected, integrated and rolled out the platforms below, so I can tell you which one actually fits your operation, not just which one demos well.
Where each platform concentrates its strengths. Positioning is indicative, drawn from Andreas's field experience, not a vendor benchmark. Hover any profile for the detail.
Not on this list? I stay current with new entrants and assess any platform against your operation before you commit to it.
Not department by department, but stage by stage. Every engagement starts by walking the full journey and finding where the handoffs break.
One to two weeks on property and in your data: shadowing shifts, reading your PMS, riding the service elevator.
A short, prioritized plan: what to fix first, what it costs, what it returns. No filler.
I stay to make it real: training teams, configuring tools and handing over something that runs without me.
I started where most careers in this industry start: on the floor. Over 25 years I moved from front office and housekeeping management into senior operations roles at Marriott International and Accor, and later helped The Social Hub build guest experience operations for a new kind of hybrid hospitality.
That path taught me two things. First, guests don't experience departments; they experience one journey, and every rough handoff between teams shows up in it. Second, most hotel technology fails not because the tool is bad, but because nobody rebuilt the operation around it.
So that's the work: operations that hold up under a full house, communication guests actually appreciate, and tools your teams use because they make the shift easier, not harder.
"Andreas spent his first week on the floor with our teams, not in the meeting room. The housekeeping changes alone paid for the engagement."
"We had bought the guest messaging tool a year earlier and barely used it. Andreas rebuilt the workflow around it, and response times dropped from hours to minutes."
The first conversation costs nothing. Tell me about your property, what's keeping you up at night, and where the guest journey feels rough. I'll tell you honestly whether I can help.